Terms of Service

1. About SolenOS

SolenOS is a care organization and understanding platform designed to help family caregivers organize information about a person's care journey.

SolenOS helps users organize care information; maintain a timeline of important events; understand changes over time; preserve care history; and identify areas that may require attention or further discussion.

SolenOS is designed to support caregivers in managing information and reducing cognitive burden.

2. Not Medical Advice

SolenOS does not provide medical advice, diagnosis, treatment recommendations, or emergency services.

Information provided by SolenOS should not replace doctors, healthcare professionals, emergency services, or professional medical judgment.

You should always seek appropriate professional advice for medical concerns or urgent situations.

SolenOS may help organize information and prepare questions, but decisions about medical care should be made with qualified healthcare professionals.

3. User Responsibilities

You are responsible for the information you provide to SolenOS; ensuring that information you upload is accurate to the best of your knowledge; protecting access to your account; and using SolenOS responsibly.

You should not use SolenOS to replace professional healthcare decisions; create emergency response plans; store information you are not authorized to share; or upload illegal or harmful content.

4. Information You Provide

SolenOS may process care notes, documents, images, messages, voice inputs (when available), and information about a person receiving care.

You should only provide information that you have permission to share.

You understand that care information may include sensitive personal information and should use SolenOS responsibly.

5. AI-Generated Information

SolenOS may use artificial intelligence technology to help organize, analyze, and present information.

AI-generated outputs may contain errors.

SolenOS does not guarantee that every interpretation, summary, or insight will be complete or accurate.

Users should review information carefully and use professional judgment.

SolenOS is designed to help users understand information, not replace human decision-making.

6. Data Storage and Security

We take reasonable measures to protect information stored within SolenOS.

However, no online service can guarantee complete security.

You understand that internet-based services involve risks; you are responsible for maintaining account security; and you should not share your login information.

For more information about how we handle information, please review our Privacy Policy.

7. Account Access

You are responsible for maintaining access to your account.

If you notice unauthorized access or suspicious activity, you should contact us.

We may restrict or suspend accounts that violate these Terms, misuse the Service, create security risks, or harm other users.

8. Service Availability

We are continuously improving SolenOS.

The Service may change over time, including adding features, removing features, fixing errors, and improving performance.

We do not guarantee that SolenOS will always be available without interruption.

9. Early Access / Beta Version

If you use an early access or beta version of SolenOS, you understand that features may be incomplete; errors may occur; functionality may change; and your feedback may be used to improve the Service.

Early access users help shape the development of SolenOS.

You are currently using SolenOS free during the early access period. Access and pricing may change in the future. This is not a permanent free-forever commitment.

10. Intellectual Property

SolenOS, including its design, software, branding, and underlying technology, belongs to SolenOS unless otherwise stated.

You may not copy the Service, reverse engineer the platform, or misuse our intellectual property.

11. User Feedback

If you provide feedback, suggestions, or ideas about SolenOS, you allow us to use that feedback to improve the Service.

You retain ownership of your personal information and content.

12. Limitation of Liability

To the maximum extent permitted by law, SolenOS is not responsible for medical decisions made using information organized through the platform; outcomes resulting from caregiver decisions; interruptions of service; or loss caused by misuse of the platform.

SolenOS provides an information organization service, not healthcare services.

13. Privacy

Your privacy matters to us.

Our collection, use, and protection of information is described in our Privacy Policy.

By using SolenOS, you acknowledge that you have reviewed our Privacy Policy.

14. Changes to These Terms

We may update these Terms as SolenOS evolves.

When changes are made, we will update the "Last Updated" date.

Your continued use of SolenOS after changes means you accept the updated Terms.

15. Contact

SolenOS Support — Email: davidsolenos@gmail.com

Final Notice

SolenOS exists to help caregivers better understand and organize the complexity of care.

It is a support tool for clarity and continuity.

It does not replace healthcare professionals, medical judgment, or emergency services.